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Delivery and Returns Policy:
At BK Accessories, we strive to ensure a seamless experience for our valued customers. Our Delivery and Returns Policy is designed to offer convenience and satisfaction throughout your shopping journey.
Delivery:
We understand the importance of prompt delivery when it comes to automobile accessories. Once you place your order with BK Accessories, our dedicated team works diligently to dispatch your items swiftly. We partner with trusted shipping carriers to ensure reliable and timely delivery to your doorstep.
Delivery Timeframes:
Our estimated delivery times vary depending on your location and the availability of the product. You can find specific delivery estimates at the checkout before completing your purchase.
Tracking Information:
To keep you informed about the status of your order, we provide tracking information once your package is shipped. You can easily track your order’s journey and anticipate its arrival.
Shipping Costs:
We offer competitive shipping rates based on the size and weight of your order. Shipping costs will be calculated at checkout, ensuring transparency and clarity in pricing.
Returns:
While we strive for excellence in every product we offer, we understand that sometimes returns may be necessary. Our Returns Policy is designed to make the process hassle-free for you.
Eligibility:
To be eligible for a return, the item must be unused and in the same condition as received. It should also be in its original packaging.
Return Procedure:
If you wish to initiate a return, simply contact our customer service team within 2 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
Refunds or Exchanges:
Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Depending on your preference and the availability of the product, we offer refunds or exchanges promptly.
Return Shipping:
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Customer Satisfaction Guarantee:
At BK Accessories, your satisfaction is our priority. If you have any questions or concerns regarding your delivery or return, please don’t hesitate to contact our friendly customer service team. We are here to assist you every step of the way and ensure your experience with us is nothing short of exceptional.
Return Timetable: Please note that all returns should be initiated within 2 days of receiving your order. The returned item must reach our facility within 1 week from the date of initiating the return.
FAQs
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery on our website or through the designated courier service.
es, we do offer expedited shipping for an additional fee. During the checkout process, you will have the option to choose expedited shipping if you need your order to arrive sooner.
To initiate a refund, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to return the item(s) and process your refund once the returned items are received and inspected.
Customized or personalized items are non-refundable unless they are defective or damaged upon arrival. Additionally, any items that show signs of wear and tear or damage caused by misuse are not eligible for a refund.
We currently do not offer direct exchanges. If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.
